Help center
Answers about CASAFARI: search, valuation, alerts, billing and more. Each answer starts with the short version.
Getting started
What CASAFARI is, who it is for, which countries it covers, and how to get a demo or a subscription.
- How do I install the mobile app?
- What is CASAFARI?
- Who is CASAFARI for?
- Can I subscribe if I am not a real estate agent?
- What products does CASAFARI offer?
Account and access
Logging in, passwords, devices, users and expired access.
- How do I log out of my account?
- What should I do if my access has expired or been deactivated?
- How do I add users to my subscription?
- How do I manage my team members' access?
- How do I add Instagram, website or WhatsApp details to my SmartLinks?
Billing and subscription
Plans, payment methods, invoices, upgrades and cancellation.
Search and monitor
Search for properties, save favourites, set up alerts and keep an eye on agencies and your market.
- How do I find properties listed by a specific agency?
- How do I find bank-owned properties?
- How do I add a property to my favourites?
- How do I use the property history?
- How do I change the frequency of my email alerts?
Valuation and market analysis
Valuations, comparables, reports, heatmaps and market statistics.
- How many valuations can I save?
- What do selling price, fair market price and out of market price mean?
- How do I perform a property valuation?
- How do I create a valuation report?
- Which locations can I analyse in Market Analytics?
Data and quality
Where the data comes from, how often it is updated, and what to do when something looks wrong.
- How does CASAFARI determine a property's location?
- What should I do if the same property is listed twice?
- Why do I see watermarked photos from an agency no longer listing the property?
- How do I report a bug?
- How do I report an error in property information?
Tools and add-ons
SmartLinks, Lead Magnet, CASAFARI Connect, the Chrome extension and the mobile app.
- How do I activate my Lead Magnet?
- How do I share a property with a SmartLink?
- How do I share properties from my search results?
- How do I download information from private listings?
- How do I send a partnership request to an agency in another country?