Login Problems/Device Limitations
I’ve forgotten my password, how do I reset it?
Please click ‘Login’, and then ‘Forgot password?’
My password creation link has expired; how do I get a new one?
Please send an email to firstname.lastname@example.org to request a new one.
My account access has expired?
If you are on a trial, please contact your Business Development Representative to become a paying customer. You can send an email to email@example.com if you are still unsure.
If you are a paying customer, please confirm that your most recent invoice has been paid and that your contract is still valid. If you require anything else, please contact firstname.lastname@example.org.
I have logged in on a new device, what do I do?
You will see a popup, please check your email and then enter the security code that was emailed to you.
I am seeing this error message when I try to login to another device
Some accounts have device limitations. To check what yours are, please contact your business development representative. Alternatively, you can email email@example.com
Whose properties are displayed in CASAFARI?
CASAFARI indexes properties from, but not limited to: agency portals (RE/MAX, Century 21 etc.), classifieds (Imovirtual, CustoJusto etc.), banks (Millenium BCP, Banco Santander etc.).
I can’t find a specific location.
Our location structure is very similar to what you will find elsewhere on the internet, in major classifieds portals for example. Please remember we strive to be as accurate as possible, and therefore do not publish commonly (almost always) incorrect information such as street data.
The property’s location isn’t specific enough.
We can only display what we have indexed from the information provided by the listing site, for example, if an agent puts the location as being in Misericordia, we cannot assume a property is listed in Encarnação.
Can I filter for swimming pool/near the beach/parking?
We do not currently include these filters, this is because not all listing sites will provide this information, so you could miss out on properties that do have these features, but because the listing site has not provided this information, they would be filtered out of your search. At CASAFARI we always strive to be as complete as possible with our results!
How do I filter for ‘For Sale by Owner’?
First, click ‘more’ on the search bar. Then in the ‘with this agency’ box, type ‘owner’.
Then click on each result to add it into your search!
General Usage Questions
How do I change the language?
In the top right you will see a box which is default set to English. Click the box and you will see a choice of different languages.
How do I set an alert to track the market for certain types of properties?
For example: Apartment, 2 or more bedrooms, 100 square meters, in Alcantara, up to €500,000.
First, create the search, type the location in the location bar. Then click the location that corresponds to the location you are searching for.
Then add to your budget. Then click ‘more’ to add the additional filters.
Add in your additional filters. Click ‘search’. Then click ‘set a search alert’
Your alert can be found in the alerts section in the top right.
Click on ‘New’ to see all new listings, and ‘See all changes’ to see every new listing, price change, reserved, delisted and sold listing.
How do I track individual properties?
For example, a property in my own portfolio, or a property in my competitor’s portfolio?
First, find the reference number for the property. In this example we have used RE/MAX. Then type the reference number into the search by reference number box in the top left of the home screen.
Then click the magnifying glass. The appropriate property will then be displayed.
Click the love heart in order to add it to your favourites. When the property is successfully added, it will be filled in with blue.
You can then track your favourites here, in the exact same way as alerts.
How do I add more than one location?
In CASAFARI you can add many locations, just type the location that you want, then click the appropriate option. You can repeat this process as many times as you like.
Remember, if you add both a location that is inside another location, for example, Lisbon and Alcantara, you will see the whole of Lisbon, and the whole of Alcantara, so if you want to be specific, remember to remove the umbrella location!
How do I track a specific agency?
First, click ‘more’ on the search bar.
Then in the ‘with this agency’ box, type the name of the agency whose portfolio you would like to see. In this example, we have used Fine & Country in the Algarve. Remember you can add as many agencies as you like, we have added Luximo’s too.