Frequently Asked Questions

Quick answers about CASAFARI, subscriptions and support.

Getting started

What is CASAFARI?

CASAFARI is a database for real estate market professionals that aggregates and centralises all the information available online. Users can follow the entire sector's offer, analyse any trends and carry out comparative market studies.

CASAFARI has been developing artificial intelligence and machine learning for years. This technology now centralises all information on the property market in a clean, up-to-date and comprehensive way. As a result, CASAFARI’s analysis is an accurate reflection of the reality of the property market.

Need help?

Email support@casafari.com, or go to Help Center > Contact Us inside the platform.

Who is CASAFARI for?

CASAFARI is aimed at all real estate professionals with a vision of the market, to support their professional activity. This includes real estate consultants, brokers, property developers, asset managers, advisories, iBuyers, banks, insurance and fintech.

The list gives examples only. It does not name every type of real estate professional that CASAFARI is aimed at. CASAFARI supports their work with full transparency and dedication.

If you are unsure whether CASAFARI fits your business, contact support@casafari.com, or go to Help Center > Contact Us inside the platform.

What products does CASAFARI offer?

CASAFARI offers nine complementary products: Property Search, Alerts, Comparative Market Analysis, Market Analytics, Lead Magnet, CASAFARI CRM, CASAFARI Connect, Market Reports and CASAFARI's API. Together they cover property search, market monitoring, valuation, trend analysis, lead generation, business management, commission sharing, reporting and data integration.

Property Search

Property Search works as a search engine and gives you a panoramic, comprehensive view of the property market. It aggregates and centralises the listings found on more than 30,000 sources, including agencies and marketplaces. It currently holds more than 200M listings.

CASAFARI does not publish properties. It only indexes the listings it finds on these sources. If the same property is listed on 3 different sources, CASAFARI combines the information from all 3 websites on one page and shows you all the historical data about the property.

You can refine the characteristics of your search to find the best business opportunities, including properties listed by private sellers.

Alerts

Alerts tell you first about new market entries, exits and price changes. Use them to:

monitor your competition
track your portfolio
receive a market feed of leads from private sellers

Comparative Market Analysis

CASAFARI’s automated valuation combines a mathematical model with a database. It estimates a property’s market value at a given moment by analysing the values of comparable properties. Within seconds you get a customisable comparable market study.

Market Analytics

Market Analytics is a tool for analysing real estate market trends. It is based on CASAFARI’s database, which represents the market in a complete, deduplicated and clean way. With it you can:

analyse market movements based on price and time series
compare areas using a heatmap
find undervalued properties and understand where to invest
receive a market report by email

Lead Magnet

Lead Magnet, also called the Lead Generator, gathers qualified real estate leads from your website around the clock. It produces an online property valuation in seconds. Anyone who visits your website can open the widget and choose what they are looking for: to buy, sell, rent or become a tenant.

CASAFARI CRM

CASAFARI CRM is a complete CRM designed for real estate. It gives you full control of your business, including clients, leads, team and portfolio. CASAFARI states that you can master the system in a couple of hours. It also states that 7 out of 10 customers describe CASAFARI CRM as one of the most efficient in the Iberian market.

CASAFARI Connect

CASAFARI Connect lets you share commissions in a fair, safe and feasible way so you can seal deals faster. This applies if you have a buyer for a property listed by another agency. It also applies if you have a portfolio and want to work with buyers’ agents on it. In either case, you can close a commission split partnership deal with one click on a handshake button.

Market Reports

CASAFARI creates on-demand reports for market intelligence. These include:

benchmarking reports that measure the quantity and quality of your own agency’s performance or any other agency’s performance
advanced market reports in CSV
comparable property reports in CSV
other reports

CASAFARI’s API

An API lets two systems share information through an integration. With CASAFARI’s property data API, one system is CASAFARI and the other is the real estate management software you choose. The API is fully automated, customisable and constantly updated.

Good to know

For questions about any product, contact support@casafari.com, or go to Help Center > Contact Us inside the platform.

What are the main benefits of using CASAFARI?

CASAFARI lets you monitor the whole property market, follow price trends, track your own and competitors' portfolios, run comparative market analyses and reports, share deals with other agencies through CASAFARI Connect, generate leads, centralise management in a CRM and receive data directly in your own system.

Market monitoring and property data

Monitoring of the entire property market: follow properties coming onto and leaving the market, price changes and exclusivity breaches.
Price trends: see price trends in any part of the country.
Portfolio control: keep track of your own property portfolio and your competitors’ portfolios.
Private sellers: search for properties listed by private sellers only.
Property details and history: access all the details and historical data of properties.

Analysis and reports

Comparative market analysis: build comparative market analyses with customisable reports.
Market reports: receive detailed market reports by email in seconds.
Price distribution and time series analysis: analyse how prices are distributed and how they change over time.

Leads, partners and your own systems

Deal sharing: share deals with other agencies through CASAFARI Connect.
Lead generation: generate leads with a dedicated landing page.
CRM: centralise all management, including new leads, properties, clients and teams.
API: receive all data directly in your own system through a customisable API that meets your needs.

For questions about any of these features, contact support@casafari.com or go to Help Center > Contact Us inside the platform.

What information will I find about each property?

CASAFARI shows all public information about a property, organised on a single page. This includes its general listing details with price and status, comparable properties, dynamic charts comparing it with market price, a timeline of its history, and its estimated location on the map.

The single property page brings together:

General property information: details associated with each listing, including price and status (sold, reserved, active or delisted).
Comparable properties: comparables for the property.
Dynamic charts: check whether the property is below or above market price.
Timeline: all of the property’s historical data, including price change dates and market movements.
Map: the estimated location of the property.

If you have questions about the property page, contact support@casafari.com or go to Help Center > Contact Us inside the platform.

Which location levels can I search by?

You can search by district, municipality, parish and even individual street, and a single search can cover more than one location at the same time. If none of these areas fits, you can draw a custom boundary on the map instead.

If you cannot find the area you are looking for, contact support@casafari.com or go to Help Center > Contact Us inside the platform.

In which countries is CASAFARI data available?

CASAFARI is present in 16 countries and has a dedicated database for each territory: Andorra, Austria, Belgium, France and French Overseas Territories, Germany, Greece, Italy, Luxembourg, Monaco, Poland, Portugal, San Marino, Spain, Switzerland, the United Arab Emirates and the United States. CASAFARI is entering the US now: selected states, commercial real estate only, via Claro AI.

If you have a question about coverage in a specific country or territory, contact support@casafari.com or go to Help Center > Contact Us inside the platform.

The same country-by-country coverage applies when you access listings, transactions and valuations programmatically through the CASAFARI Property Data APIs, with a dedicated database for each territory.

How can I buy a subscription?

To buy a CASAFARI subscription, select Request a demo and complete the contact form. Our sales department receives your form and will contact you as soon as possible to follow up the process.

Select Request a demo.
Complete the contact form and submit it.
Wait for our sales department to contact you. They will follow up the process with you.

Good to know

If you have questions about your request, contact support@casafari.com, or go to Help Center > Contact Us inside the platform.

Can I get a free demo before subscribing?

Yes. CASAFARI offers a free demo before you subscribe: select Request a demo, complete the contact form with all the requested details, and the sales department will contact you to arrange a brief presentation of CASAFARI.

Selecting Request a demo opens a contact form. Fill in every field the form asks for. Your completed form goes to the CASAFARI sales department, which follows up the request until your presentation is arranged.

If you have questions about your request, contact support@casafari.com.

How do I contact the support team?

Email support@casafari.com from the address registered in your CASAFARI account, or log in, click Help Center in the top right corner and choose Contact Us to submit the form. Support is available Monday to Friday, 9:00 AM to 6:00 PM (except holidays), and usually replies within one business day.

Contact support through the platform

Log in to your CASAFARI account at https://www.casafari.com/login.
In the top right corner, click Help Center.
Scroll down and click Contact Us.
Fill out the form with your details and the nature of your request.
Submit the form.

For urgent issues, use the Help Center form. Requests sent this way are routed faster.

Contact support by email

Open your email client, such as Gmail or Outlook. Send the message from the email address registered in CASAFARI.
Address the message to support@casafari.com.
Include the following details:
- Your full name
- The email address linked to your CASAFARI account, and your NIF (optional)
- A clear description of your request or issue
Send the message.

The team will review your enquiry and reply as soon as possible.

What else the Help Center offers

CASAFARI offers after-sales support through the Help Center, in the top right corner of the CASAFARI website, www.casafari.com. You can contact the Customer Success team directly there. You can also use it to:

Watch video tutorials
Sign up for informative webinars
Read frequently asked questions (FAQs)

Depending on the specifics of your plan, a specialised account manager may also be assigned to support and guide you.

Good to know

Support hours are Monday to Friday, 9:00 AM to 6:00 PM, except holidays.
The team usually replies within one business day. Response times may vary with request volume.

Account and access

How do I reset my password?

Click Login on the CASAFARI website, then Forgot password? below the login fields, and enter the email address associated with your account. You will receive an email with a link to reset your password, which you follow to create a new one.

Reset a forgotten password

Go to https://www.casafari.com/login, or click Login on the CASAFARI website.
Click Forgot password? below the login fields.
Enter the email address associated with your CASAFARI account.
Check your inbox for the email with a link to reset your password.
Follow the link and create your new password.

Change your password while logged in

If you can still access your account and only want to update your password:

Log in at https://www.casafari.com/login.
Click the Me icon in the top-right corner.
Select Password from the dropdown menu.
Enter your current password and the new password you want to use.
Click Save to confirm the change.

Password tips

Use a mix of uppercase and lowercase letters, numbers and symbols.
Avoid easily guessable passwords, such as “password123”.
Update your password regularly.
Never share your password with anyone.

If you still cannot access your account, contact support@casafari.com, or use Help Center > Contact Us inside the platform.

Billing and subscription

What are the subscription terms?

Payment frequency: monthly or annually
Payment method: Credit card or SEPA direct debit
Permanence period: 12 months (automatically renewed)

What are the available payment methods?

Credit Card
SEPA Direct Debit

Tools and add-ons

Does CASAFARI CRM work on my phone?

Yes, CASAFARI CRM is available both as a web platform and a mobile app. Agents can manage client contacts, pipelines, task reminders, property market appraisals, and digital signatures directly from their mobile phone.

Yes, CASAFARI CRM is available as a web platform and a mobile app, keeping client records, pipelines, tasks, and reminders accessible wherever you work. On site, agents can present a CMA with estimated values, price distributions, and time on market, collect one-tap digital signatures, or record AI voice memos on eligible plans (casafari.com, October 2026).

What can I do in the CASAFARI CRM app while I am out on viewings?

Standing in a vendor’s hallway or stepping out of a viewing, you can review complete contact and interaction histories, check lead scoring, and update your Kanban pipelines for both acquisitions and sales. Instead of waiting until you return to your desk, you can set follow-up tasks and reminders on the spot.

When a homeowner asks about current market value, you can run a comparative market analysis (CMA) showing estimated value, price distribution, and average time on market directly from your phone. You can also send property selections and owner updates via Smartlink, Smartmail, and Ownerlink, or gather instant contract approvals using one-tap digital signatures without printing or scanning. Learn more on the CASAFARI CRM product page.

Which mobile features depend on my plan?

CASAFARI CRM offers four tiers: Free (no cost, no commitment), Plus, Premium, and Enterprise. While core CRM functions travel with you on all plans, advanced AI tools remain plan dependent. These AI features include price analysis, automated property descriptions, photo enhancement, virtual home staging, and AI voice memos.

To see which features fit your agency structure, you can book a CASAFARI CRM demo or speak with our team.

How do I get started on mobile?

You can sign up for the Free plan or request a guided demo at casafaricrm.com, where our team can assist with reviewing data imports from your current CRM. If your daily work involves mapping territories and finding private-seller opportunities in the field, explore CASAFARI GO for route and territory planning. You can also read our longer post on the CASAFARI CRM app for a detailed look at mobile capabilities.

How do I move my contacts, properties and history into CASAFARI CRM from another CRM or spreadsheets?

Yes, in many cases your agency's contacts, properties and interaction history can be moved into CASAFARI CRM from another CRM or spreadsheets after the CASAFARI team reviews your data and source system.

In many cases, an estate agency can import its contacts, properties and interaction history into CASAFARI CRM from an existing CRM or spreadsheets. Before anything is imported, the CASAFARI team reviews the data and the source system together with the agency to ensure an accurate transfer, as outlined on the CASAFARI CRM product page (October 2026). To prepare, agencies need only export their records, remove duplicates, and assign record owners.

What can be moved into CASAFARI CRM?

Depending on what your current system can export, contacts (buyers, sellers, owners, landlords and tenants), property listings, and the history of interactions attached to each record can be brought across. Once imported, contacts and interaction history feed directly into CASAFARI CRM’s pipelines and management tools. You can also review five reasons to try CASAFARI CRM’s Free plan before committing your data.

What to prepare before the review

To ensure the review moves quickly, prepare the following items:

A complete export of your contacts, properties, and interactions from your current CRM or spreadsheets, organised into clear columns.
A defined cut-off point, deciding whether to bring archived contacts or withdrawn properties.
A quick de-duplication pass to clear double entries for contacts or properties.
A record of who owns each entry so you can set up team permissions correctly; see how to manage your team members’ access.
One point of contact in your agency who understands the existing data setup.

Ensure that all imported records comply with applicable data protection requirements and that your agency holds a valid lawful basis to retain them.

How the migration proceeds and next steps

After you share your export, the CASAFARI team reviews the data and source system before agreeing the exact scope of the import. Once loaded, your agency checks a sample of contacts and properties to confirm that details and pipelines are correct.

You can start on the Free plan or request a CASAFARI CRM demo and discuss your migration directly with the team. For guidance on ongoing help after onboarding, read how CASAFARI’s after-sales support works.

How do I publish a listing to property portals from CASAFARI CRM?

With CASAFARI CRM, you enter a property listing once and publish it directly to the portals enabled for your market and account. Across Europe, CASAFARI CRM connects to more than 200 portals, with availability depending on your location and account configuration.

With CASAFARI CRM, you enter a listing once and publish it directly to the property portals enabled for your market and account. Across Europe, the software connects to more than 200 portals (casafari.com CASAFARI CRM page, October 2026), including Rightmove, Idealista, Fotocasa, and ImmoScout24. The exact list of portals visible in your account depends on your operating market and configuration.

What happens when I publish a listing from CASAFARI CRM?

Imagine an agency owner adding a two-bedroom flat on a Monday morning and wanting it visible on multiple portals by lunchtime, without typing property details four times. In CASAFARI CRM, your listing holds all core information: photos, description, asking price, property characteristics, and virtual tours. Plan-dependent AI tools can also generate descriptions and enhance photos.

When you are ready, select the portals enabled on your account and publish. Entering details once distributes the data across chosen portals without manual re-keying. If details change later, updating the listing in CASAFARI CRM keeps your master records consistent. Discover why listing on international property portals pays off for agents or explore the CASAFARI CRM product page to learn more.

Which portals can I publish to?

CASAFARI CRM integrates with more than 200 property portals across Europe (casafari.com CASAFARI CRM page, October 2026). Examples include Rightmove in the United Kingdom, Idealista and Fotocasa in Southern Europe, and ImmoScout24 in Germany.

Because distribution depends on your location and account configuration, a UK agency sees portals relevant to its local and target international buyers, while an agency in Spain or Germany sees its own local equivalents. To review the precise portal list available for your market, you can book a CASAFARI CRM demo at casafaricrm.com.

What do I need before I can publish?

To publish listings, you need an active CASAFARI CRM account and configured portal connections for your market. Account options range from a free tier—you can read what the CASAFARI CRM Free plan includes—to Plus, Premium, and Enterprise plans. Specific portal agreements required by individual publishers are verified during your initial account setup.

If you are transitioning from another software system, existing listing and contact data can often be imported after the CASAFARI team reviews your source data.

What Smartlink, Smartmail, Smartreply and Ownerlink do in CASAFARI CRM

Smartlink, Smartmail, Smartreply and Ownerlink are four core automations in CASAFARI CRM that send personalised property selections to buyers by email or WhatsApp and provide regular updates to property owners, logging every interaction automatically in the contact history.

Smartlink, Smartmail, Smartreply and Ownerlink are four core automations in CASAFARI CRM, relied upon by more than 12,000 real estate professionals across over 10 countries as of October 2026. Three of these tools send personalised property selections to buyers by email or WhatsApp, while Ownerlink supplies property owners with regular updates on their listing. Every automated dispatch is logged directly in the contact’s interaction history.

What each automation does

Smartlink

Smartlink creates a personalised selection of properties for a specific buyer, sent conveniently as a link via email or WhatsApp. Read our post on Smartlink and Smartmail for deeper insight into workflow integration.

Smartmail

Smartmail sends personalised property selections directly by email, ensuring prospective buyers receive relevant listings continuously without agents retyping recurring messages.

Smartreply

Smartreply delivers an automated reply with a tailored property selection upon receiving a buyer enquiry, ensuring fast initial response times.

Ownerlink

Ownerlink is the dedicated owner-update feature in CASAFARI CRM. It gives property owners direct updates on their listing’s performance. See how Ownerlink keeps owners informed to streamline your client reporting.

How these four save time with buyers and owners

Rather than manually compiling individual properties or writing status emails every Friday, agents can handle routine client communication in seconds. Accessible across both the web platform and mobile app, every message dispatched through these tools updates the full interaction history on the CASAFARI CRM product page.

Where to find them and how to try CASAFARI CRM

These four automations are built into CASAFARI CRM. You can get started with the Free plan at no cost and with no commitment, or book a demo of CASAFARI CRM to explore advanced features.

Which CASAFARI CRM plans are there, and how do I choose?

CASAFARI CRM is available in four plans: Free (no cost, no commitment), Plus (essential CRM), Premium (advanced CRM) and Enterprise (CRM at scale). Subscription pricing is tailored to team requirements, and you can compare options or request a demonstration at casafaricrm.com.

CASAFARI CRM is available in four distinct tiers: Free (no cost, no commitment), Plus (essential CRM), Premium (advanced CRM) and Enterprise (CRM at scale). According to the CASAFARI CRM product page (October 2026), more than 12,000 real estate professionals across over 10 countries rely on the platform. Subscription pricing is not published online; the clearest way to evaluate options for your agency is to book a CASAFARI CRM demo.

Which CASAFARI CRM plans are there?

The platform offers four distinct plans structured around team size and operational scope:

Free: No cost, no commitment; a starting point to manage contacts and listings.
Plus: Essential CRM functionality for individual agents and growing teams.
Premium: Advanced CRM capabilities designed for data-driven agencies requiring automated client workflows.
Enterprise: CRM at scale for multi-office networks and larger real estate firms.

Every tier operates on the same unified web platform and mobile app, ensuring seamless access across desktop and handheld devices.

What separates Free, Plus, Premium and Enterprise?

Rather than restricting core functionality, the four plans differ primarily in automation depth, market data integration, and organizational control.

The Free plan provides a genuine foundation to evaluate daily pipelines. As teams expand, Plus and Premium introduce deeper automation and market insights to streamline client relationships. Enterprise adds advanced role management, custom user groups, and multi-branch access controls.

Across the platform, CASAFARI CRM includes comprehensive feature families:

Kanban pipelines for acquisition and sales management
Tasks, automated reminders, lead scoring, and complete contact histories
Smartlink, Smartmail, Smartreply, and Ownerlink for direct client interaction and seller updates
Virtual tours, marketing analytics, and standard reporting
A built-in website builder with 10 responsive templates to launch an agency site in about 5 minutes
Publication of a single listing to more than 200 portals (portal availability depends on market and account configuration)
Comparative Market Analysis (CMA) featuring estimated values, price distributions, and market exposure times
One-tap digital signatures

AI-powered capabilities—including automated price analysis, property descriptions, photo enhancement, virtual home staging, and voice memos—are plan-dependent. If you are moving from an existing system, the CASAFARI team reviews your data and source software prior to migration to ensure a clean data import. You can also integrate field prospecting using CASAFARI GO for prospecting routes.

How do I choose the right plan?

To select the ideal tier for your business, consider three core factors:

Scale: How many agents, administrative staff, and office locations need access?
Automation: How heavily will your daily routine rely on Smartlink, Ownerlink, automated CMAs, or AI tools?
Governance: Do you require granular permission controls across offices or teams?

If you are just getting started, explore what the Free plan includes to test core features. Agencies managing established pipelines or multi-office teams can book a CASAFARI CRM demo to review options and discuss data migration. For further administrative details, visit our billing and subscription help articles.