Billing and subscription
Plans, payment methods, invoices, upgrades and cancellation.
What should I do if I get a payment error?
Email billing@casafari.com or contact your account manager. Describe the payment error you are seeing and, if possible, include a screenshot so CASAFARI can investigate the source of the problem in more detail.
How do I add a billing admin to my account?
Email billing@casafari.com or support@casafari.com with the name and email address of the person you want as your billing admin. Once CASAFARI adds them, that person automatically receives all your company's invoice-related communications and documents.
What are the subscription terms?
Payment frequency: monthly or annually; Payment method: Credit card or SEPA direct debit; Permanence period: 12 months (automatically renewed)
What are the available payment methods?
Credit Card; SEPA Direct Debit
Can I subscribe to a single account?
Yes, if there is no active contract between your company and CASAFARI, you can access the platform by subscribing to an individual account. For more information about subscribing, contact commercial@casafari.com.