Account and access
Logging in, passwords, devices, users and expired access.
How do I log out of my account?
To log out of CASAFARI, click your Me menu in the top right corner of the platform and select Log out from the dropdown. Make sure you log out of your session, especially when you use a shared device.
What should I do if my access has expired or been deactivated?
If your CASAFARI login has expired or been deactivated, email the Support Team at support@casafari.com, or contact your account manager if you have one. The team will check your account status and guide you through the steps to restore access.
How do I add users to my subscription?
Admins and Decision Makers can add users to a CASAFARI subscription by logging in, opening the Me menu (top right), going to the Team tab and clicking Add user to fill out the invitation form. Generic email addresses such as info@ or sales@ are not accepted.
How do I manage my team members' access?
If you are a decision maker on your company's CASAFARI subscription, open the Me menu in the top right corner and select Team. From there you can add users, deactivate them, change their role or buy more seats.
How do I add Instagram, website or WhatsApp details to my SmartLinks?
Open the Me menu at the top right of CASAFARI, go to Edit Profile and scroll to the SmartLink contact information section. Add your WhatsApp, Instagram and website links there, and they will appear next to your photo and name on the SmartLinks you share with clients.
Can I use my account on more than one device?
Yes. A CASAFARI account can be used on up to 5 fingerprints, where a fingerprint is a combination of device, browser and IP address, so the same device in two different browsers counts as 2. Login credentials are personal and must not be shared with anyone.
What can I do if I have trouble accessing my account?
Disable any VPN, open CASAFARI in Google Chrome, clear your browser's cache and cookies, and restart your device. On an iPad, also turn off iCloud Private Relay. If you still cannot get in, check your browser's console for errors and send a screenshot to support@casafari.com.
How do I change my account email address?
You cannot change the email address yourself. Ask CASAFARI support by choosing Contact Us in the Me menu at the top right of the platform, or by emailing support@casafari.com. Give your current and new email addresses, and support will confirm once the change is made.
How do I update my profile and preferences?
Log in to CASAFARI, open the Me menu in the top right corner and select Edit Profile to change your photo, name, About me section and SmartLinks contact details. To change the email address on your account, contact support@casafari.com.
How do I log in to my account?
Go to www.casafari.com, click Log In in the top right corner, enter the email and password your account is registered with, and click Log In to open your CASAFARI account.
How do I change my account language?
Log in to your CASAFARI account, open the dropdown menu, select the Language option and choose your preferred language from the available options, for example English, Portuguese or Spanish.
Can I use a VPN?
No. CASAFARI does not allow VPNs (Virtual Private Networks), and its security system may automatically block an account that is accessed through one. Disable any VPN before you log in and connect from your actual location using a stable, verified internet connection.
How do I change the display currency?
Click your profile icon in the top right corner, select Settings, open the list under Currency Preferences, choose your currency and click Save. The setting is personal: it applies to your account on all your devices and does not affect other users in your subscription.
How do I change my logo and brand colours on reports?
Admins can change the logo and brand colours in the Me menu (top right) under Edit Company Profile: upload a .jpg or .png logo and set a primary colour with the colour picker or a HEX code. The changes apply to every user on your subscription.
How do I reset my password?
Click Login on the CASAFARI website, then Forgot password? below the login fields, and enter the email address associated with your account. You will receive an email with a link to reset your password, which you follow to create a new one.