Can I use a VPN?
No. CASAFARI does not allow VPNs (Virtual Private Networks), and its security system may automatically block an account that is accessed through one. Disable any VPN before you log in and connect from your actual location using a stable, verified internet connection.
Why VPNs are restricted
CASAFARI’s system detects and blocks suspicious activity, including access attempts through VPNs. The restriction is in place to:
- Protect user accounts from unauthorised access
- Prevent misuse or data scraping
- Ensure compliance with regional data access policies
If your account was blocked
If you think your account was blocked by mistake because of VPN use:
- Disable your VPN.
- Email support@casafari.com and explain what happened.
The support team will check your case and help you reactivate the account if appropriate. Once your access is restored, log in at https://www.casafari.com/login with the VPN switched off.
Good to know
- CASAFARI counts “fingerprints” for each account. A fingerprint is a combination of device, browser and IP address, and an account may use 5 of them. The same device in two different browsers counts as 2 fingerprints.
- If you can still access the platform, you can also contact support through Help Center > Contact Us.
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