What should I do if I get a payment error?

Email billing@casafari.com or contact your account manager. Describe the payment error you are seeing and, if possible, include a screenshot so CASAFARI can investigate the source of the problem in more detail.

Send the same details whether you contact the billing team or your account manager.

For questions that are not about a payment error, email support@casafari.com or go to Help Center > Contact Us inside the platform.