How do I upgrade, downgrade or manage my subscription?

Open subscription management

1. Log in to your CASAFARI account at https://www.casafari.com/login.
2. Click the Me menu in the top right corner.
3. Select team from the dropdown menu.

What account admins can manage

• Team Members: add or remove users from your subscription and assign access levels.
• Billing Periods: review your billing cycle (monthly or annual) and the number of active licences.
• Billing Information: update your company VAT number, billing address and contact details.
• Invoices: download or resend invoices issued for your subscription.
• Plan Type: review your current plan and its included features.

Upgrade or downgrade your company plan

To change your company’s plan, contact your dedicated account manager or email support@casafari.com. This includes reducing the number of users, removing features or switching to a different tier. The team will explain your plan options and how the change affects billing and feature access. They will then help you make the change.

Company plan changes usually affect access and user permissions across the whole platform. Your account admin should coordinate the request.

Add tools as an individual user

You can request extra tools for your own account by contacting your account manager or emailing support@casafari.com. Examples include:

• Lead Generation Pack
• Chrome Extension for CASAFARI
• Other add-ons or tool-specific upgrades

Tell the team which feature or tool you are interested in. They will explain activation, pricing and how it fits into your current workflow.

Good to know

• Only subscription administrators can make changes in the subscription management area.
• If you are unsure which upgrade suits you, contact your account manager, email support@casafari.com or go to Help Center > Contact Us in the platform.