How do I contact the support team?

Contact support through the platform

1. Log in to your CASAFARI account at https://www.casafari.com/login.
2. In the top right corner, click Help Center.
3. Scroll down and click Contact Us.
4. Fill out the form with your details and the nature of your request.
5. Submit the form.

For urgent issues, use the Help Center form. Requests sent this way are routed faster.

Contact support by email

1. Open your email client, such as Gmail or Outlook. Send the message from the email address registered in CASAFARI.
2. Address the message to support@casafari.com.
3. Include the following details:
   • Your full name
   • The email address linked to your CASAFARI account, and your NIF (optional)
   • A clear description of your request or issue
4. Send the message.

The team will review your enquiry and reply as soon as possible.

What else the Help Center offers

CASAFARI offers after-sales support through the Help Center, in the top right corner of the CASAFARI website, www.casafari.com. You can contact the Customer Success team directly there. You can also use it to:

• Watch video tutorials
• Sign up for informative webinars
• Read frequently asked questions (FAQs)

Depending on the specifics of your plan, a specialised account manager may also be assigned to support and guide you.

Good to know

• Support hours are Monday to Friday, 9:00 AM to 6:00 PM, except holidays.
• The team usually replies within one business day. Response times may vary with request volume.