FAQs

Account

Why is my access expired? What should I do?
How to modify my user information? (email, password, name, etc.)
Can I log in to more than one device simultaneously?
I am a decision maker, can I manage my company accounts (add or remove employees)?
I am the person responsible for the financial matters of this company. How can I access invoices/receipts?
How can I upload my logo so that it is displayed on the reports?

Property Search

How can I search by specific property characteristics?
How do I filter for Private Sellers/FSBO?
How to search a property by Reference?
How can I track a specific agency?
How do I sort search results?
How can I share details of one or several properties with my clients?
Who will see the comments I leave in the comment box?
What does this message in the History mean? : “We started to track this source when this property was already inside their portfolio.”
How can I know if a property is still availbale in the market or not?
Can I add/edit a listing?
Why do I see photos watermarked by an agency that is no longer listing the property?

CASAFARI Connect

What is CASAFARI Connect and how can I use it?
How do you know which agencies share commissions?
Is it possible to negotiate different conditions relating to a deal?
Can I select which properties from my portfolio I wish to share?
How can I set up commission rules for split deals?
Can I send a partnership request for an agency in another country even if I don’t usually work in this market?

Alerts

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Market Analytics

Locations

Payments

Support

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Updated on April 20, 2023

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