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FAQs

Account

Why is my access expired? What should I do?
How to modify my user information? (email, password, name, etc.)
Can I log in to more than one device simultaneously?
I am a decision maker, can I manage my company accounts (add or remove employees)?
I am the person responsible for the financial matters of this company. How can I access invoices/receipts?
How can I upload my logo so that it is displayed on the reports?

Property Search

How can I search by specific property characteristics?
How do I filter for Private Sellers/FSBO?
How to search a property by Reference?
How can I track a specific agency?
How do I sort search results?
How can I share details of one or several properties with my clients?
Who will see the comments I leave in the comment box?
What does this message in the History mean? : “We started to track this source when this property was already inside their portfolio.”
How can I know if a property is still availbale in the market or not?
Can I add/edit a listing?
Why do I see photos watermarked by an agency that is no longer listing the property?
Off-Market Properties

CASAFARI Connect

What is CASAFARI Connect and how can I use it?
How do you know which agencies share commissions?
Is it possible to negotiate different conditions relating to a deal?
Can I select which properties from my portfolio I wish to share?
How can I set up commission rules for split deals?
Can I send a partnership request for an agency in another country even if I don’t usually work in this market?

Alerts

How can I create a market alert with my preferred property characteristics?
How can I manage/edit my alerts?
How many alerts can I have?
Why can’t I open some of my alerts’ properties pages?

Favourites

How can I track an individual property? – from my portfolio or the competition
How to add a property to my favourites?
How can I manage my favourites?

Market Analytics

How can I perform a Market Analysis?
What are outliers?
Heatmap
Price Distribution
Time Series
In which locations can I conduct my analysis?
How can I extract a market report?

Comparative Market Analysis

How can I perform a comparative market analysis?
How are the comparables in the list selected?
How can I delete or add comparables to my analysis?
How are the Estimated Values calculated?
How can I extract a CMA report?
Where can I see my CMAs?

Error Report / Feedback

Where / How can I report an error?
I found the same property twice. What can I do?
Where can I provide my feedback?

Locations

I can’t find a specific location.
How can I search for more than one location simultaneously?
What geographical areas does CASAFARI’s data cover?
How to draw a custom boundary on the map?
How does CASAFARI know the location of a property?

Payments

How can I pay? What are the payment methods?
I am experiencing a payment error. What can I do?

Support

How can I attend a CASAFARI workshop?
How can I contact CASAFARI’s Support team?

Home
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FAQs
Account
How can I upload my logo so that it is displayed on the reports?

How can I upload my logo so that it is displayed on the reports?

Click “Me”, then Edit Company Profile.
Then click on “Add logo”.
Don’t forget to click “Save changes” to save the information.

Still stuck? How can we help?

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Updated on April 20, 2023

I am the person responsible for the financial matters of this company. How can I access invoices/receipts?

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