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FAQs

Account
  • Why is my access expired? What should I do?
  • How to modify my user information? (email, password, name, etc.)
  • Can I log in to more than one device simultaneously?
  • I am a decision maker, can I manage my company accounts (add or remove employees)?
  • I am the person responsible for the financial matters of this company. How can I access invoices/receipts?
  • How can I upload my logo so that it is displayed on the reports?
Property Search
  • How can I search by specific property characteristics?
  • How do I filter for Private Sellers/FSBO?
  • How to search a property by Reference?
  • How can I track a specific agency?
  • How do I sort search results?
  • How can I share details of one or several properties with my clients?
  • Who will see the comments I leave in the comment box?
  • What does this message in the History mean? : “We started to track this source when this property was already inside their portfolio.”
  • How can I know if a property is still availbale in the market or not?
  • Can I add/edit a listing?
  • Why do I see photos watermarked by an agency that is no longer listing the property?
  • Off-Market Properties
CASAFARI Connect
  • What is CASAFARI Connect and how can I use it?
  • How do you know which agencies share commissions?
  • Is it possible to negotiate different conditions relating to a deal?
  • Can I select which properties from my portfolio I wish to share?
  • How can I set up commission rules for split deals?
  • Can I send a partnership request for an agency in another country even if I don’t usually work in this market?
Alerts
  • How can I create a market alert with my preferred property characteristics?
  • How can I manage/edit my alerts?
  • How many alerts can I have?
  • Why can’t I open some of my alerts’ properties pages?
Favourites
  • How can I track an individual property? – from my portfolio or the competition
  • How to add a property to my favourites?
  • How can I manage my favourites?
Market Analytics
  • How can I perform a Market Analysis?
  • What are outliers?
  • Heatmap
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  • Time Series
  • In which locations can I conduct my analysis?
  • How can I extract a market report?
Comparative Market Analysis
  • How can I perform a comparative market analysis?
  • How are the comparables in the list selected?
  • How can I delete or add comparables to my analysis?
  • How are the Estimated Values calculated?
  • How can I extract a CMA report?
  • Where can I see my CMAs?
Error Report / Feedback
  • Where / How can I report an error?
  • I found the same property twice. What can I do?
  • Where can I provide my feedback?
Locations
  • I can’t find a specific location.
  • How can I search for more than one location simultaneously?
  • What geographical areas does CASAFARI’s data cover?
  • How to draw a custom boundary on the map?
  • How does CASAFARI know the location of a property?
Payments
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  • How can I upload my logo so that it is displayed on the reports?

How can I upload my logo so that it is displayed on the reports?

Click “Me”, then Edit Company Profile.
Then click on “Add logo”.
Don’t forget to click “Save changes” to save the information.

Still stuck? How can we help?

How can we help?

Updated on April 20, 2023
I am the person responsible for the financial matters of this company. How can I access invoices/receipts?

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