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FAQs

Account

Why is my access expired? What should I do?
How to modify my user information? (email, password, name, etc.)
Can I log in to more than one device simultaneously?
I am a decision maker, can I manage my company accounts (add or remove employees)?
I am the person responsible for the financial matters of this company. How can I access invoices/receipts?
How can I upload my logo so that it is displayed on the reports?

Property Search

How can I search by specific property characteristics?
How do I filter for Private Sellers/FSBO?
How to search a property by Reference?
How can I track a specific agency?
How do I sort search results?
How can I share details of one or several properties with my clients?
Who will see the comments I leave in the comment box?
What does this message in the History mean? : “We started to track this source when this property was already inside their portfolio.”
How can I know if a property is still availbale in the market or not?
Can I add/edit a listing?
Why do I see photos watermarked by an agency that is no longer listing the property?
Off-Market Properties

CASAFARI Connect

What is CASAFARI Connect and how can I use it?
How do you know which agencies share commissions?
Is it possible to negotiate different conditions relating to a deal?
Can I select which properties from my portfolio I wish to share?
How can I set up commission rules for split deals?
Can I send a partnership request for an agency in another country even if I don’t usually work in this market?

Alerts

How can I create a market alert with my preferred property characteristics?
How can I manage/edit my alerts?
How many alerts can I have?
Why can’t I open some of my alerts’ properties pages?

Favourites

How can I track an individual property? – from my portfolio or the competition
How to add a property to my favourites?
How can I manage my favourites?

Market Analytics

How can I perform a Market Analysis?
What are outliers?
Heatmap
Price Distribution
Time Series
In which locations can I conduct my analysis?
How can I extract a market report?

Comparative Market Analysis

How can I perform a comparative market analysis?
How are the comparables in the list selected?
How can I delete or add comparables to my analysis?
How are the Estimated Values calculated?
How can I extract a CMA report?
Where can I see my CMAs?

Error Report / Feedback

Where / How can I report an error?
I found the same property twice. What can I do?
Where can I provide my feedback?

Locations

I can’t find a specific location.
How can I search for more than one location simultaneously?
What geographical areas does CASAFARI’s data cover?
How to draw a custom boundary on the map?
How does CASAFARI know the location of a property?

Payments

How can I pay? What are the payment methods?
I am experiencing a payment error. What can I do?

Support

How can I attend a CASAFARI workshop?
How can I contact CASAFARI’s Support team?

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Alerts
How many alerts can I have?

How many alerts can I have?

You can have up to 200 personal alerts. To increase your limit, please contact your account manager.

Still stuck? How can we help?

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Updated on April 20, 2023

How can I manage/edit my alerts?Why can’t I open some of my alerts’ properties pages?

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